Doppel - Intermittent issues with login and data loading – Incident details

Intermittent issues with login and data loading

ResolvedMajor outage5 hours 28 minutes

Affected

App

Partial outage from 2:45 PM to 4:30 PM, Operational from 4:30 PM to 7:32 PM, Partial outage from 7:32 PM to 8:13 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating an issue with data requests timing out or returning 0 results.

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We observed and received reports of latency spikes for login and data loading, intermittently blocking functionality for 1-2 minutes at a time.